Frequently asked questions
Everything about accounts, course access, live classes, certificates, and support. Can’t find what you need? Contact us.
Account & billing
How do I create an Alversity account?+
Sign up with your name, email, and a password from the Register page. You'll receive a verification link by email — confirm it, then log in to start learning.
What payment methods are accepted?+
Course payments are processed through Razorpay, which supports major cards, UPI, net banking, and popular wallets in India.
Will I get an invoice for my purchase?+
Yes — a receipt is generated for every successful payment and is available from your account's order history.
Course access
How long do I have access to a course after purchasing?+
Access duration is shown on each course's page before you buy — some courses grant lifetime access, others a fixed window. Check the course page for the specific terms that apply.
Can I access a course on more than one device?+
Yes — up to two trusted devices at a time, enough for a laptop and a phone. You can review and manage your registered devices from your account's Security settings.
What happens if I lose access to my account or device?+
You can log in from a new device (it will count against your two-device limit) or reach out through the Contact page if you're locked out entirely.
Live classes
How do live classes work?+
Live classes run on scheduled batches through integrated video sessions. You'll see the schedule on the course page before enrolling, and reminders as sessions approach.
What if I miss a live session?+
Recordings are made available afterward wherever the instructor has enabled them, so you can catch up at your own pace.
Can I ask questions during a live class?+
Yes — live sessions are built for real-time interaction with the instructor, not one-way broadcasts.
Certificates
Do all courses offer a certificate?+
Not every course does — certificate availability is shown on the course page. Where offered, a certificate is typically issued after completing the course's required lessons and assessments.
How can someone verify my certificate is real?+
Every issued certificate carries a unique ID that can be checked on our public verify-certificate page, so it's checkable rather than just a downloadable PDF.
Refunds
Can I get a refund if a course isn't right for me?+
Refund eligibility depends on how much of the course you've accessed and how long ago you purchased it. See our full Refund Policy for the specific conditions and how to request one.
How long do refunds take to process?+
Once a refund is approved, processing time depends on your bank or payment provider. Full details are in the Refund Policy.
Support
I have a question before buying a course — who do I ask?+
Use the Contact page for pre-sales questions. We'll get back to you by email.
I'm a student with an issue on an existing order or course — where do I go?+
Logged-in students can raise a support ticket from their dashboard. If you're not sure where to start, our Help Center page has links for both cases.